Frequently Asked Questions
Everything you need to know about modern infrared heating solutions.
How do infrared heaters differ from traditional convection heaters?
Unlike traditional heaters that warm the air, infrared heaters emit radiant heat that directly warms objects and people in the room. This is more energy-efficient and prevents the circulation of dust and allergens.
What is the typical shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your heater leaves our warehouse.
Can I install an infrared heating panel myself?
Yes, most of our wall-mounted panels come with a DIY installation kit and a standard plug. However, for ceiling mounts or hardwired bathroom installations, we recommend hiring a qualified electrician.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original packaging and condition for a full refund, minus shipping costs.
Are infrared heaters safe to leave on overnight?
Yes, our heaters are designed with built-in overheat protection and meet all safety certifications. They are safe for long-term use, though we recommend using a programmable thermostat to optimize energy consumption.
Do you offer a warranty on your heating products?
Absolutely. All Infrared Heating Supplies products come with a standard 5-year manufacturer warranty covering any electrical or structural defects.